What is the site used for?
Web Info is used to access all student information from grades to classes to address and phone numbers. We are focusing on the class registration part of the site.
Who is using the site?
What are they doing/how are they using the site?
Currently the process requires roughly 8 clicks just to see information for one class. Students have to do this process for each class they want to sign up for, so roughly 5-6 times.
Because users have to look up each class individually to see when and where those classes are, they must then write down all the classes they want to build a schedule and know what classes they can take without overlapping (I believe the site won’t allow you to register for classes that do overlap, though.)
They also must write down each CRN for the section of the classes they want so they can go to another page and enter all the numbers. Currently the only instructions on how to use the site are only displayed AFTER you pick a term to search, and NEVER again after that screen.
Students get to see a list of the classes they register for on the ADD/DROP CLASSES page, where they can make changes AFTER registering for them.
Motivation
- Need to sign up for classes
- Career betterment
- Family pressure
Touchpoints
- Add classes to schedule
- Remove classes from schedule
- Print schedule
- Buy books/print list of books
- Look up class info
- Registration dates or due dates
Pain Points
- Having to write down a schedule to make decisions
- Needing to write down all the CRNs
- It takes MULTIPLE pages to finish the process
- issues with pages not reloading and having to start over
- can’t find class descriptions
- don’t know if courses are relevant to a field/job
- Finding availability of class
- Getting a functional schedule and knowing when they will have study time or time to work
- Finding what books they need
- Are there other sections with cheaper books?
- Are these classes they need?
- Are there classes they can take for fun?
- Will those credits count towards their graduation?
Channels
I wanted to focus on a desktop version, as that would be the usual way to access this information, for most students.
I did want to make a mobile version that would make it easier to double check information or look something up on the go, as the current site is NOT mobile friendly.
My Mission
My general goals for what to implicate or what functionality and effect I wanted to create with the redesign.
Useful
- Less steps to sign up
- Not having to write anything down (CRN or schedule)
Usable
- As you go instructions on each new page (on the search page AND the class list page)
- See all classes at once for quicker schedule building
Desirable
- Streamline and reorganize info in a linear and logical fashion
- Make it easier and less frustrating to navigate
Valuable
- Faster process means less stress and less likely to miss out on a class/not get in
- Less likely to put off process because its will be less daunting
Findable
- Make registration its own tab/section of the site that is easy to find from the landing page
- Move other information into fewer, organized groups
Credible
- Quick and official explanations in instructions
- Simple and clean layout that focuses on info
- Easier on eyes but not decorated, feels more like a school or government site
Accessible
- Uses icons and symbols to signify certain things (required class, already taken class, online or web blended class) so that a reading software can still “see” them, rather than color coding or highlighting
- Almost no images, so as not to bog up a reader with unnecessary visual “info”
